FREQUENTLY ASKED QUESTIONS

DELIVERY

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number.  You can check the Order Lookup page as well to check the status of your order.

I PLACED MY ORDER, AND MY CARD WAS CHARGED. WHEN WILL MY ORDER SHIP?

We create all of our products to order, just for you, in our warehouse. Orders typically take about 3-7 business days to produce, then an additional 5-9 business days to ship.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT HAS SHIPPED?

Depending on the postal carrier you select, and your proximity to our warehouse, shipping typically takes about 3-5 business days, unless the address is an APO/FPO.

WHAT DOES “AWAITING FULFILLMENT” MEAN?

“Awaiting Fulfillment” means that we have received your order, and it will soon be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”

WHAT DOES “AWAITING SHIPMENT” MEAN?

“Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once you entire order has been created and double checked, it will be shipped out.

DO YOU SHIP YOUR PRODUCTS INTERNATIONALLY?

Unfortunately, we do not offer international shipping at this time. We hope to change this in the future, but cannot offer it at this current time. We apologize for any inconvenience this causes.

WARRANTY

CAN I CANCEL MY ORDER?

If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at support@omgrescue.net and speak to a representative. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 5-7 business days for the funds to process back into your account. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.

THERE WAS AN ISSUE WITH MY ORDER. WHAT SHOULD I DO?

Contact Customer Service, and we will fix the mistake right away!

Email: support@omgrescue.net 

We will respond to your message as quickly as possible.

HOW DO I RETURN MY PRODUCT?

Your item cannot be worn or washed and you will need to send your item back to: 

OMGRESCUE Etake RSPXAO
20 Shea way unit 206, STE 202RD

Newark, DE 19713
Note to us: RETURN

We will email you once we receive it and process your refund. The money will be back in your account within 72 hours.

HOW DO I GO ABOUT EXCHANGING MY PRODUCT?

We do accept exchanges within one month of your receipt of the product. We only ask that these items are not worn or washed. Items that have been worn or washed cannot be accepted. To make an exchange, please send back the item with the original invoice (if you still have it) and a note explaining the changes you would like us to make. Your exchange will be sent out within 5-7 business days.
      60 Day Buyer Protection: Money Back Guarantee!
      We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please contact support and we will take it back!

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      SHOES MEASUREMENT GUIDE

      Please measure your foot before choosing a size. Our sizes may not match exactly with other popular shoe brands.


      Shoes (High Top & Low Top)

      Shoes Width

       

      Shoes (Womens Casual)

      Shoes (Sneaker)

      Shoes (Boots)

       

      RING and SHIRT SIZING TIPS:

      Checkout the Measurement Guide to choose the correct size.

       

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